Mastercard® Platinum Card
Service Benefits
24/7 U.S.-Based Customer Service
Our dedicated specialists are available 24/7 to assist you with any account questions.
Call the number on the back of your card.
Lost/Stolen Card Reporting
Our dedicated specialists are available 24/7 to assist you with a lost or stolen card. Call Cardmember Service immediately - available 24 hours a day.
Consumer cards: 1-800-558-3424
Business cards: 1-866-552-8855
International (Collect): 701-461-1556
Fraud Protection
Our sophisticated fraud-monitoring tools look for abnormal spending patterns. If we see something unusual, we move fast to help keep your card and account information safe. We provide zero fraud liability1 for unauthorized transactions. If you notice any charges you did not make, please notify us promptly by calling the number on the back of your card. Certain conditions and limitations may apply. Learn more
Emergency Card Replacement and Cash Disbursement
Our 24/7 worldwide service allows you to quickly and easily get a replacement card sent to you and/or receive emergency cash at a convenient location.
Call the number on the back of your card.
Contactless Payments
Pay with a tap. Use your card for contactless payments wherever you see the Contactless Symbol and your payment is processed in seconds. You enjoy the same chip security whether you tap or insert your card. Cards are embedded with a microchip that adds an additional layer of security. If a terminal is not yet contactless-enabled you can insert or swipe your card as usual. Learn more
Card Benefits
View Mastercard Guide to Benefits (PDF) Certain terms, conditions and exclusions apply. Please refer to the Guide to Benefits for further details and full terms and conditions
Travel
- Travel Assistance Services - Enjoy your trip more knowing we provide a range of emergency services 24 hours a day. Get help coordinating medical, legal, and travel services. Please note that you are responsible for the cost of medical, legal, transportation, cash advance, and other goods or services provided. Certain terms, conditions, and exclusions may apply.2
Call 1-800-627-8372 to learn more. - Mastercard Airport Concierge™
Enjoy 15% savings on Airport Meet and Greet services with a personal assistant to escort you through the airport on departure or arrival or to any connecting flight at over 700 destinations worldwide, 24/7. You may also enjoy an expedited security and/or immigration process at select airports.
To reserve Mastercard Airport Concierge services, visit mastercard.com/airportconcierge or consult your travel advisor.2
Discounts and Special Access
- Priceless Experiences®
Enjoy hidden-gem experiences and special-access events worldwide. Visit priceless.com and start exploring today.
Protection
- Mastercard ID Theft Protection™
Identity theft hurts, but Mastercard can help–for no extra cost. From scouring the internet to see if your personal info is being sold to helping you clear your name with credit rating agencies, we are there for you 24/7. Simply visit mastercardus.idprotectiononline.com or call 1-800-Mastercard.2
© 2024 Elan Financial Services | Security Standards
The creditor and issuer of this card is Elan Financial Services, pursuant to a license from Visa U.S.A. Inc. or Mastercard International Incorporated.
Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.
American Express is a federally registered service mark of American Express and is used by Elan Financial Services pursuant to license.
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California Privacy Center
We use technologies, such as cookies, that gather information on our website. That information is used for a variety of purposes, such as to understand how visitors interact with our websites, or to serve advertisements on our websites or on other websites. The use of technologies, such as cookies, constitutes a 'share' or 'sale' of personal information under the California Privacy Rights Act. You can stop the use of certain third party tracking technologies that are not considered our service providers by clicking on "Opt-out" below or by broadcasting the global privacy control signal.
Note that due to technological limitations, if you visit our website from a different computer or device, or clear cookies on your browser that store your preferences, you will need to return to this screen to opt-out and/or rebroadcast the signal. You can find a description of the types of tracking technologies, and your options with respect to those technologies, by clicking "Learn more" below.